Please read these Terms of Service carefully. They explain how quotes, scheduling, results and payment work when you hire 5&2 Carpet and Tile Care.
These Terms of Service form an agreement between you and 5&2 Carpet and Tile Care LLC, a Florida limited liability company. By requesting a quote, booking a service or using this website, you agree to these Terms.
We provide residential and commercial carpet, upholstery, area rug, tile and grout, mattress, curtain and drape, vehicle interior, outdoor furniture and pressure washing services, plus add-on treatments, in Cape Coral and the surrounding Southwest Florida area. Service availability may vary by location.
Quotes are based on the scope described to us or seen during our walk-through. If the job turns out to be materially different (for example, more rooms, heavier soiling or items not included), we will tell you and agree on any price change before continuing. Prices do not include applicable sales tax unless stated.
Appointments are scheduled within an arrival window. Please give us at least 24 hours’ notice if you need to reschedule or cancel. We may reschedule for weather, equipment problems or safety reasons and will contact you as soon as possible.
We work hard to remove every stain and odor, but some cannot be fully removed. This includes permanent dye damage, bleach spots, sun fading, old pet urine that has damaged fibers or subfloor, rust and set-in stains. Pre-existing wear, shrinkage-prone or non-colorfast fabrics, and loose seams may become more visible after cleaning. We will point out anything we expect not to come out before we start.
Carpets and fabrics are usually dry in 4 to 8 hours with air conditioning and ceiling fans running. Damp surfaces can be slippery; walk carefully, especially from carpet onto hard floors, and avoid placing furniture on wet carpet.
If you are not happy with an area we cleaned, tell us within 48 hours by calling (239) 738-0551 and we will come back and re-clean it at no charge.
Payment is due when the work is complete unless we have agreed otherwise in writing. We accept the payment methods listed on your invoice.
We are insured and will take care in your home. To the extent permitted by Florida law, our liability for any claim related to our services is limited to the amount you paid for the service in question. Please report any damage you believe we caused within 48 hours so we can look at it.
These Terms are governed by the laws of the State of Florida. Before starting any formal proceeding, you agree to contact us and give us 30 days to resolve the issue informally.
Questions about these Terms? Reach out.
See also our Privacy Policy.
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