Privacy Policy

1. Who we are

5&2 Carpet and Tile Care LLC is a family-owned carpet, tile and upholstery cleaning company based in Cape Coral, Florida, serving Southwest Florida. We provide carpet, upholstery, area rug, tile and grout, mattress, curtain, vehicle interior, outdoor furniture and pressure washing services.

2. Scope of this policy

This policy applies to information we collect:

• On this website, fiveandtwoclean.com, including quote request forms.
• By phone, text message or email when you contact us or when we contact you.
• In person, when we visit your property to provide a quote or perform work.
• Through social media pages we operate, including Facebook, Instagram, TikTok and YouTube.

It does not apply to third-party websites or services we link to. Those have their own privacy policies.

3. Information we collect

Information you give us

• Contact details — name, phone number, email address and service address.
• Service details — what you want cleaned, property details, photos you send us, access instructions, gate or lockbox codes and scheduling preferences.
• Communication content — the contents of calls, texts, emails and form submissions.
• Payment information — invoicing details and payment records. Card payments are handled by third-party processors; we do not store full card numbers.

Information collected automatically

• Basic technical data such as browser type, device type, pages visited and the referring site, collected through standard server logs and the services that host this website.

4. How we use your information

• To respond to quote requests and schedule, perform and follow up on services.
• To send appointment confirmations, reminders, invoices and receipts.
• To ask for feedback or a review after a job.
• To keep records required for accounting, insurance and legal purposes.
• To improve our website and services, and to keep them secure.

5. Text messaging

If you give us your mobile number, we may text you about your quote, appointment or service. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or contact us at (239) 738-0551. We do not send marketing texts unless you have agreed to receive them.

6. How we share information

We share information only with service providers who help us run the business (for example, scheduling, invoicing, payment processing, email and website hosting), and only as needed for them to do that work. We may also disclose information when required by law or to protect our rights and safety.

7. We do not sell your data

We do not sell or rent your personal information to anyone, and we do not share your mobile number or text messaging consent with third parties for their marketing purposes.

8. Data retention and security

We keep information only as long as we need it for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No system is completely secure, so we cannot guarantee absolute security.

9. Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing Info@fiveandtwoclean.com or calling (239) 738-0551. We will respond within a reasonable time.

10. Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

12. Contact us

Questions about this policy? Get in touch.

See also our Terms of Service.